On Monday, May 26, 2025, Canva, the globally popular online design platform, suffered a major outage, leaving users around the world unable to access its services.
The disruption, which affected both Canva’s desktop and mobile applications, began with widespread error messages, including “Connection timed out” and “The initial connection between Cloudflare’s network and the origin web server timed out.” These messages pointed to a network-level issue likely tied to the platform’s infrastructure.
Downdetector, a real-time service monitoring digital platform outages, reported a dramatic spike, with over 1,400 complaints logged during the peak of the disruption. Users globally noted problems such as frozen editing tools, failed uploads, and extremely slow platform performance.
In response to the outage, Canva’s official X (formerly Twitter) account addressed the concerns:
“We’re on it! We’re aware some people are having trouble accessing Canva. We’re working as quickly as we can to get things back up and running. For updates, visit status.canva.com. We really appreciate your patience!”
The company also updated its system status page, confirming that its engineering teams were actively investigating and resolving the issue.
While Canva has not provided a detailed explanation of the root cause, the involvement of Cloudflare error messages suggests a possible network routing or server timeout issue between their host servers and content delivery networks.
For many creative professionals and businesses who rely on Canva for their day-to-day content creation, this disruption serves as a stark reminder of the dependence on cloud-based platforms—and the ripple effects when they go offline.
Stay tuned to Zykenetwork for the latest updates on platform outages and tech news around the globe.
